OUR COMMITMENT TO YOUR HEALTH & SAFETY

• A Healthy Team: Keeping you safe begins with keeping our valued team members safe. The team has been trained in the new cleanliness and hygiene standards and they are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed in this document.

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• Enhanced Cleaning Measures: Our team have enhanced all cleaning procedures. Hand sanitiser dispensers are available throughout the hotel and we regularly sanitise all high-touch points, for example lifts, telephones, phone chargers, chair arms, tables, handrails, door handles, toilet seat/flusher and baby changing facilities.

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• Social Distancing and Personal Protective Equipment (PPE): The team and guests will practise social distancing throughout the hotel. We will display social distancing markings with the use of barriers and ropes clearly outlining the recommended distancing between guests and staff. In line with government guidance, team members will wear all necessary PPE.

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• Preventive Measures and Rapid Response: We will complete mandatory temperature checks on the team, with anyone unwell returning home. The hotel has systems in place to rapidly respond to and support anyone that falls ill, working with nearby health centres to deliver help quickly.