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OUR COMMITMENT TO YOUR HEALTH & SAFETY

Our priority is to protect the wellbeing of our team members, guests and business partners alike during the prevailing Covid-19 era.

There are four pillars to our approach:

  • A Healthy Team: Keeping you safe begins with keeping our valued team members safe. The team has been trained in the new cleanliness and hygiene standards and they are equipped to handle confirmed or suspected COVID-19 cases among guests and colleagues. They also understand how to identify potential health risks and are committed to working together to strictly follow all safety and cleaning protocols, which are detailed in this document.

  • Enhanced Cleaning Measures: Our team have enhanced all cleaning procedures. Hand sanitiser dispensers are available throughout the hotel and we regularly sanitise all high-touch points, for example lifts, telephones, phone chargers, chair arms, tables, handrails, door handles, toilet seat/flusher and baby changing facilities.

  • Social Distancing and Personal Protective Equipment (PPE): The team and guests will practise social distancing throughout the hotel. We will display social distancing markings with the use of barriers and ropes clearly outlining the recommended distancing between guests and staff. In line with government guidance, team members will wear all necessary PPE.

  • Preventive Measures and Rapid Response: We will complete mandatory temperature checks on the team, with anyone unwell returning home. The hotel has systems in place to rapidly respond to and support anyone that falls ill, working with nearby health centres to deliver help quickly.

  • PRE-ARRIVAL
    Online Check-in: For our guests, all check-in formalities will be completed prior to arrival at reception. In order to ensure a minimal check-in process, please disclose personal data with the hotel reservations team, at least, 24 hours prior to arrival, this will reduce contact time at the reception. Where possible, we would recommend that pre-payment is made. Flexible Cancellation Policy: For our guests making new individual reservations for any future arrival date, changes or cancellations are permitted at no charge up to 24 hours before your scheduled arrival date. For reservations booked via online travel agents, please contact the booking provider for information on their individual policies. Arrival Time: to be communicated to the hotel at least 24 hours prior to arrival, this will allow the hotel to ensure social distancing is managed and respected.
  • GUEST TRANSPORT
    (applicable for Private Chauffeur – Pre Booked via Concierge – Not applicable for other form of Taxi) Disinfection of Vehicle’s Key High-Touch Points: The driver will disinfect the vehicles key high-touch points before arrival and again after drop off. These will include all areas in the back area of the car (passenger seats) including door handles (inside and outside), seat belt buckle, arm rests and boot handle. Cars will also receive weekly internal and external vehicle cleaning. All drivers will receive guidelines on cleaning vehicles (as per local health regulations) Hand Disinfection: All drivers will be instructed to use disinfection wipes when handling guest luggage and will also wash hands after dropping off guests and after loading/unloading luggage. Luggage Disinfection: Luggage will be disinfected after the guest's consent. The luggage needs to remain locked / sealed at all times. Drivers will exercise caution when handling the luggage. Conversations: Drivers will respect Covid-19 regulations and will keep conversations to a minimum. When the regulations are relaxed our drivers will engage again with the guest using discreet conversations.
  • ENTRANCE
    Hand Disinfection: Hand sanitiser dispensers will be available at both entrances and all guests entering the hotel will be asked to disinfect their hands upon entering the hotel. Luggage Disinfection: When handling our guests luggage we will use surface disinfecting wipes, ensure frequent disinfecting of the luggage trolleys.
  • RECEPTION, CONCIERGE, GUEST SERVICES
    PPE for Receptionists & Porters: Where stipulated by local health guidelines, team members will wear protective gear. Hand Disinfection: Team members will comply with mandatory and regular hand washing and sanitisation. Sanitising of Equipment: Front Desk and frequently touched areas to be disinfected on a regular basis throughout the day and night. Touchless Interactions: Touchless payment options and e-mail receipts will be encouraged; Payment terminals will be disinfected before and after each transaction. Our reservations team will be requesting pre-payment prior to your arrival.
  • PUBLIC AREAS
    PPE for Public Area Attendants: Our team members will wear protective equipment as required by local health guidelines; these guidelines will be enforced by management; our supervisors will monitor the proper use of PPE; PPE will be replaced and sanitised as necessary. Social Distancing: We will rearrange the furniture in our public areas in such a way that it allows for proper social distancing. Soft Furnishings: Our soft furnishings will be steamed periodically.
  • GUESTROOMS
    Sanitation: We will sanitise all high-touch points e.g. telephones, phone chargers, chair arms, tables, handrails, door handles, toilet seat/flusher, baby changing facilities. Bed Linen & Towels: Linen will be handled with extreme care to prevent raising dust and potential contamination; Used linen will be washed at a minimum of 70°C for at least 25 mins. In-Room Sanitation: Frequently touched areas will be disinfected regularly e.g. telephone, remote control, handles, toilet seat/flusher, shower controls, kettle, light switches, air conditioning control panel, safe. Ventilation: Each time a bedroom is serviced; we will ensure it is ventilated by opening window(s) – where applicable Soft Furnishings: We will steam furnishings periodically. Housekeeping Service: Our accommodations service will be flexible on timings in order to minimise person-to-person exposure.

We hope the information provided answers any questions you may have, but if you still have any concerns before booking, please do not hesitate to contact us via 

mail: info@sunset-apartments.gr

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